Surinder Kahai

Surinder Kahai is an Associate Professor of MIS and Fellow of the Center for Leadership Studies at the State University of New York (SUNY) at Binghamton.
He has a B. Tech in Chemical Engineering from the Indian Institute of Technology (Bombay), an M.S. in Chemical Engineering from Rutgers University, and a Ph.D. in Business Administration from the University of Michigan.

Surinder has an active research program on leadership in virtual teams, computer-mediated communication and learning, collaboration in virtual worlds, CIO leadership, and IT alignment. His research has been published in several journals including Data Base for Advances in Information Systems, Decision Sciences, Group & Organization Management, Journal of Applied Psychology, Journal of Management Information Systems, Leadership Quarterly, and Personnel Psychology. He is currently serving on the editorial boards of Group and Organization Management, IEEE-TEM, and the International Journal of e-Collaboration. He co-edited a Special Issue of Organizational Dynamics on e-leadership and a Special Issue of International Journal of e-Collaboration on Virtual Team Leadership.

Surinder has won numerous awards for his teaching, including the SUNY Chancellor’s Award for Excellence in Teaching. Surinder has spoken on and consulted with several organizations in the U.S. and abroad on the topics of virtual team leadership, e-business, and IS-business alignment, and IS strategy and planning

What does humanizing your business mean?

What does humanizing your business mean?

In my teaching, I have often emphasized the need for businesses to use social media to humanize and build an emotional connection with their customers. This is extremely critical for small businesses that don’t have a lot of money for expensive promotions. Of course, when using social media, promotions are generally not as successful as emotional engagement but some businesses… Read more →

manage temporal diversity

How Important Is It To Manage Temporal Diversity in Virtual Teams?

  During the last weekend, I had a chance to observe a couple of workers who were installing new backsplash in my kitchen. One of them was setting the tiles as quickly as he could. It was clear that he wanted to finish his task and get out as quickly as possible. The other went about his work patiently. He… Read more →

Can Using Facebook Within Your Organization Add Value?

Can Using Facebook Within Your Organization Add Value?

  I often hear from business leaders that while they see some value in using Facebook for business-to-customer interactions, they see little value in using it internally. They argue that the use of Facebook to engage in social chit-chat will distract employees from their work and make them unproductive. I believe that these business leaders are not seeing the value… Read more →