A recent Harvard Business Review blog post by James Champy argues that leadership does not change in a Web 2.0 World. Mr. Champy’s core points are that (a) leadership requires relationships and personal engagement and (b) technology does nothing to alter this requirement in leaders. Based on his points, Mr. Champy seems to suggest that […]

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When air travel to and from several European cities was curtailed due to volcanic ash, people adopted Skype and other video conferencing tools in lieu of travel. Unlike email or telephone, video conferencing is thought to be like face-to-face communication but only somewhat leaner because one is not in the same place as the person […]

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Both AFP and Reuters are reporting a spike in video calling as air travel is halted in Europe due to volcanic eruption. According to Cisco, there has been a huge surge in demand for its telepresence facilities in Europe. Skype, too, is seeing an increase in video-calling during the past few days. Some executives who […]

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In my last post, I mentioned that the best way for business leaders to understand Twitter or other social media is to begin using them. I recently saw how experimenting with social media can help business leaders appreciate its power. I had an opportunity to advise a business leader, Ms. Peg Breen, about blogging. Peg […]

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It has been a while since I blogged. It feels good to be back!
The usefulness of Twitter continues to be debated. Last week, George Packer, a staff writer at The New Yorker, wrote that he wants to yell Stop every time he hears about Twitter.  With constant updates, Twitter only adds to the overwhelming amount […]

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I have long admired John Chambers, the CEO of Cisco. In my various readings of Cisco, I have observed how Mr. Chambers has been able to produce a strong culture of customer satisfaction at Cisco.  In my personal interactions with those working at Cisco, I have found Cisco’s employees (including executives) to be extremely helpful […]

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The reaction that I often get when I introduce Twitter to my students is that it is something silly. I get to hear remarks such as “you can’t do much in 140 characters” and “I’d rather be doing something instead of simply telling others what I’m up to.” The reaction of my students is not […]

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The June 2009 issue of Harvard Business Review contained a brief note by Jack Zenger and Joseph Folkman titled “10 Fatal Flaws That Derail Leaders“. The authors, who analyzed 360-degree feedback, identified the following 10 most common shortcomings of ineffective leaders. The worst leaders:

Lacked energy and enthusiasm;
Accepted their own mediocre performance;
Lacked clear vision and direction;
Had […]

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Some months back, Betsy had blogged about a New York Times article by Clive Thompson on how technologies such as Facebook, Flickr, and Twitter lead to ambient awareness. She wrote: “These technologies make it convenient to quickly and easily give or get updates with a number of other people.  Although each individual message might have little […]

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Last weekend’s Wall Street Journal carried an article by Safeway’s CEO, Steven A. Burd, addressing the national health-care reform debate. Safeway has been able to hold the per-capita health-care costs flat since 2005, while for most American companies these costs have increased by 38% during the same period.  Mr. Burd attributed this to a program […]

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