During the last weekend, I had a chance to observe a couple of workers who were installing new backsplash in my kitchen. One of them was setting the tiles as quickly as he could. It was clear that he wanted to finish his task and get out as quickly as possible. The other went about his work patiently. He took measurements for tiles to be set at the edges, cut the tiles according to measurement, and finally set those tiles. When setting the tiles he had cut, he would look over the work of the first worker and tweak the tiles on the wall in case they were not aligned properly. Occasionally, the first worker would question him about what he was up to and he explained that the alignment of the tiles was not proper and he was fixing it. I remember the first worker telling the second one that it wasn’t a big deal if the tiles were not perfectly aligned. The second worker responded that he felt uneasy if the alignment wasn’t proper. “The quality of what we produce is important to me,” he added.