Is Leading in the Digital Age Different?

Many say or assume that leadership does not change in the digital age. The scant attention paid to technology in the leadership literature is a testimony to that. But, isn’t it hard to expect that with so much of our interactions and work occurring via technology, leadership would remain unchanged? Technology is changing the fundamental human processes that underlie leadership…. Read more →

Leading Virtual Teams Continues To Be Challenging

Leading Virtual Teams Continues To Be Challenging

Talk to those who coach leaders and they will tell you that leading virtual teams continues to be challenging. The interesting thing is that that there is fair amount of relevant research that can benefit leaders. Unfortunately, such research never makes its way to the general public. We academics do a pretty good job conducting rigorous research but we are… Read more →

What does humanizing your business mean?

What does humanizing your business mean?

In my teaching, I have often emphasized the need for businesses to use social media to humanize and build an emotional connection with their customers. This is extremely critical for small businesses that don’t have a lot of money for expensive promotions. Of course, when using social media, promotions are generally not as successful as emotional engagement but some businesses… Read more →